Operations & Customer Service Executive

Swosti Limited

Dhaka
Permanent
Full-time

5 days ago

Responsibilities & Context:About Company:Swosti [www.swosti.net] is a leading software development organization, currently focusing on Micro-finance Software applications for different MFIs and Credit Cooperatives in Bangladesh. It is a sister concern of Bdjobs.com Ltd.Please visit us at: Web: https://swosti.net; Facebook/Swosti.net; YouTube: SwostiWorld or LinkedIn: Company/Swosti-Limited to learn more.Job Context:This is a focal position representing the company before the outsiders.You will work with operational activities, customer support & training and customer queries and liaison between Customer & Operations/Software team, software testing etc.Job Description / ResponsibilityAddress customer queries modestly and ensure customer satisfaction at all level.Explain the services and their benefits to customers for maximizing the use of software.Demonstrate Software product and make presentation by explaining services & benefits to new & existing clients.Answer to customer queries modestly whenever there is a customer call.Support Software development by engaging in software testing activities.Any other works as may be required from time to time.Education Requirements:

Bachelor of Business Administration (BBA)
Bachelor of Commerce (BCom)
Bachelor of Business Studies (BBS) in Marketing
Bachelor of Business Studies (BBS) in Finance
Bachelor of Business Studies (BBS) in Accounting

Graduation/Masters in Business/Commerce/Marketing/Finance/Accounting only.Additional Job Requirements:Excellent interpersonal, communication and convincing skill.Sound Accounting knowledge, as we are working with accounting based software.Writing skill especially in English will be an added advantage.Bangla Typing skill.Must be Enthusiastic, Pro-active, Punctual, Honest and Hard-working.Compensation & Other Benefits:Yearly two (02) festival bonuses.Performance based yearly salary revision.Activity based numerous operational & Sales Incentives if you can generate Sales Lead from your relationshipDaily refreshment facility and lunch benefits.Company Information:Since its inception in 2000, bdjobs.com has been acknowledged as the most recognized career portal, training center in Bangladesh. Innovative product, dynamic solution & flexibility are core components of bdjobs brand. Swosti [www.swosti.net], Mobile Credit Card is an offshoot of Bdjobs.com. Swosti, a mBillionth Award-2014 [http://mbillionth.in/] winning concept deals with automated credit and savings management solution in Bangladesh. Swosti is the First to introduce Mobile Apps based Micro-credit and Savings Management Application for the MFIs and Credit-Cooperatives in Bangladesh.

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