Customer Service Specialist

InfoTitan Limited

  • Dhaka
  • Tk. 20,000-25,000 per month
  • Permanent
  • Full-time
  • 24 days ago
Responsibilities & Context:
  • Engage with customers in clear, professional English.
  • Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.
  • Handle correspondence, calls, and meetings confidently.
  • Self-motivated and willing to work within the SHIFT TIME with consistency
  • Receive inbound calls and make outbound lead generation calls to and from elite clientele in a polite, professional, and persuasive manner.
  • Maintain excellent verbal and written communication in English.
  • Handle queries with clarity, empathy, and confidence.
  • Maintain accurate call logs and follow-up records.
  • Meet & exceed individual KPI's assigned by the Management.
  • Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes.
  • Report to the team leader for complicated issues
  • Strong interpersonal and presentation skills.
  • Prior experience in customer relations or client-facing roles preferred.
  • Ability to work under pressure while maintaining professionalism.
Education Requirements:
  • A Level
  • Bachelor/Honors
Experience:
  • 2 to 5 years
  • The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center
Additional Job Requirements:
  • Age 22 to 32 years
  • Only Female
  • Highly fluent in English - both verbal and written.
Skills & Expertise:Call Center Operation,Customer Support/ Client Service,Fluent in English SpeakingCompensation & Other Benefits:
  • Salary Review: Yearly
Government HolidaysCompany Information:InfoTitan is a world-class back-office support and outsourcing service provider based in Bangladesh, Our team of incredibly creative and hardworking individuals is carefully picked to fit your specific business needs. Located in Dhaka, Bangladesh, the heart of South Asia's booming tech and outsourcing scene, our company focuses on providing professional inbound, outbound, and back-office customer support.

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