Responsibilities & Context:Handle inbound calls, addressing customer inquiries, concerns, and requests.Make outbound calls for follow-ups, feedback collection, and reminders.Provide accurate information regarding products, services, and policies.Resolve customer issues efficiently, escalating when needed.Maintain high call quality through active listening, empathy, and clear communication.Accurately document customer interactions in the company's CRM.Achieve targets such as call handling time, resolution rate, and customer satisfaction.Ensure compliance with company policies and data security standards.Collaborate with team members to improve service and customer experience.Stay updated on process changes and company guidelines.Ensure compliance with company policies, data protection guidelines, and confidentiality standards during all calls.Work collaboratively with team members and other departments to improve service delivery and customer experience.Stay updated on process changes and company updates to better assist customers.Additional Job Requirements:
Age 22 to 36 years
Excellent English communication skills (speaking & listening).Confident speaking with customers from English-speaking countries.Comfortable working during evening and night shifts.Proficient with basic computer applications (Google Sheets, MS Office, etc.).Prior international call center experience (6 months+) is an advantage, but freshers are encouraged to apply.Candidates with O/A-level backgrounds are highly encouraged.Both graduates and current students may apply.Skills & Expertise:Basic Computer literacy,Fluent In EnglishCompensation & Other Benefits:Transportation & food allowances.Night shift allowance.Festival bonuses (after 1 year of continuous service).Medical insurance.Opportunity to work with international clients and grow your career.